[2025] Shopee Return & Refund Complete Guide | 7-Day Right of Return, Full Application Process!

3 Things You Must Know Before Requesting a Shopee Return

Article 19 of Taiwan's Consumer Protection Act protects consumers in distance sales (including online shopping): you may rescind the contract within 7 days of receiving the item, without stating a reason and without bearing any cost or consideration.

This guide walks you through the complete Shopee return process, from application to refund, with every step clearly explained. We'll also cover how to determine who pays return shipping, when you can return an item, and how long refunds take.

Want to understand all of Shopee's features? Read our Shopee Complete Guide first.

Full Explanation of the 7-Day Right of Return

What Is the 7-Day Right of Return?

Under Article 19 of Taiwan's Consumer Protection Act, online purchases come with a 7-day cooling-off period (also called the right of return or right of withdrawal).

Key rules:

• You have 7 days after receiving the item to decide whether to return it (15 days for Shopee Mall sellers)
• No reason required, and you bear no cost or consideration (Consumer Protection Act, Article 19, Paragraph 1)
• As a platform rule, Shopee requires the item to stay complete and restorable; if it shows excessive use or costs money to restore, the seller may negotiate a refurbishment fee with you

This is a legal right, not a seller's favor.

How to Count the 7 Days

Counting method: Starting from the day AFTER you receive the item

Example:

• You receive the item on October 1 (Wednesday)
• Day 1 begins on October 2 (Thursday)
• Day 7 is October 8 (Wednesday)
• You must submit a return application before midnight on October 8

Important notes:

• The clock starts from when you "receive" the item, not when you "placed the order"
• For convenience store pickups, it starts from the day you pick it up
• If the last day falls on a public holiday, it extends to the next business day

Items Excluded from the 7-Day Right of Return

Under Article 2 of the Regulations on Reasonable Exceptions to the Right of Withdrawal for Distance Sales, only the following 7 categories are excluded from the 7-day right of return — and only when the seller has told you in advance:

1. Items that spoil easily, have a short shelf life, or would expire around the time of rescission

• Fresh food, made-to-order meal boxes, fresh milk, cakes, near-expiry products

2. Customized performance made to the consumer's specifications

• Items printed, engraved, or sewn to the buyer's request

3. Newspapers, periodicals, or magazines

• Same-day newspapers, current-issue magazines and periodicals

4. Audio/video recordings or computer software unsealed by the consumer

• Unsealed DVDs, CDs, and computer software discs

5. Digital content not supplied on a tangible medium, or online services completed upon delivery, provided with the consumer's prior consent

• E-books, software downloads, game points and code top-ups

6. Personal hygiene items already unsealed

• Unsealed underwear, shapewear, diapers, in-ear headphones, razors, and similar

7. International air passenger transport services

• International airline tickets

Important: Sellers are required to clearly state on the product page if an item is excluded from the 7-day right of return. If no such notice is displayed, the item can still be returned.

7 Days ≠ 7 Days of Free Use

Many people mistakenly think the 7-day period is a "free trial window." It is not.

Correct understanding:

• You may "inspect" the item to verify it meets your needs
• You may not "use" it in ways that affect the item's completeness
• The item must remain "complete and restorable"
• If the item already shows excessive use, or would cost money to restore, the seller may negotiate a refurbishment fee with you

Illustrative examples:

✅ What you may do:

• Open the packaging to inspect
• Try on clothing (without leaving any stains)
• Power on electronics to test basic functionality
• Browse the first few pages of a book

❌ What you may not do:

• Wear clothing out for a full day
• Apply a screen protector and use the phone for a week
• Read an entire book
• Use half a cosmetic product

Shopee Return Application: Step-by-Step Process

Step 1: Confirm Whether You Meet Return Conditions

Before applying, verify:

✅ Eligible situations:

• Item has a defect or damage
• Item does not match the seller's description
• You received the wrong item
• Personal reason (within 7 days)

❌ Ineligible situations:

• Item has been used (no longer fit for resale)
• More than 7 days have passed
• Item falls into an excluded category
• Accessories or packaging are missing

Step 2: Go to Your Order Page

Steps:

1. Open the Shopee App
2. Tap "Me" → "My Orders"
3. Find the order you want to return
4. Tap the order to open the detail page

Note: Only orders with "Completed" or "Delivered" status can have a return applied. If the seller hasn't shipped yet, you can directly "Cancel Order" instead.

Step 3: Tap "Apply for Return/Refund"

On the order detail page, tap the red "Apply for Return/Refund" button.

Step 4: Select Your Return Reason

The system will list several return reasons—select the one that best fits:

Seller's responsibility:

• Item has a defect or is damaged
• Item does not match the seller's listing
• Received the wrong item
• Quantity is short

Personal reasons (within the 7-day right of return):

• No longer want it / changed my mind
• Wrong size
• Color doesn't match expectations
• Other personal reasons

Important: Be honest when selecting your reason. If it's the seller's responsibility, attach evidence photos.

Step 5: Upload Photos (if required)

If the return is due to an item issue, photos are required:

Must-have photos:

• Full product shot
• Close-up of the defect or issue (at least 2 photos)
• Product label or tag
• Packaging (if the packaging is also damaged)

Photography tips:

• Good lighting, clear and sharp photos
• Use a ruler or coin for scale to show defect size
• Shoot from multiple angles
• No filters

Steps to Return the Item

Once the seller approves your return, you need to ship the item back.

Prepare Your Return Package

Must include:

• The product itself
• All accessories (charger, manual, gifts)
• Original packaging (box, bag)
• Tags and labels (if still attached)

Packaging recommendations:

• Use bubble wrap or newspaper for padding
• Ensure it won't be damaged in transit
• If you have the original box, ship it in the original box

Want professional packaging tips? See our Shopee Shipping and Packaging Complete Guide.

Choose Your Shipping Method

Option 1: 7-Eleven store-to-store

• Go to any 7-Eleven
• Fill in a shipping form or print via the App
• Ship to the seller's designated store

Detailed instructions: Shopee 7-Eleven Pickup Complete Guide

Option 2: FamilyMart store-to-store

• Go to any FamilyMart
• Same process as 7-Eleven

Detailed instructions: Shopee FamilyMart Pickup Complete Guide

Option 3: Home delivery courier

• For larger or heavier items
• Use Black Cat, Xinzhu, or other courier services

Detailed instructions: Shopee Home Delivery Complete Guide

Who Pays for Return Shipping?

This is the question that confuses the most people.

Returns that are the seller's responsibility (defect, mismatch with the listing, wrong item, short quantity):

Apply for the return/refund directly in the Shopee app. The system generates a return shipping label, and you do not need to pay anything upfront. Shopee states explicitly that buyers who file a return through the Shopee system will not be asked to bear any return costs.

(On the seller's side, sellers can claim a return shipping subsidy from Shopee — up to NT$60 including tax per order, capped at 10 orders per month for Preferred Sellers, 3 for regular sellers, and up to 30 for Mall sellers. That's between the seller and Shopee; it has nothing to do with you.)

If you already arranged things privately with the seller and paid the shipping or a transfer fee yourself, keep the receipts and agree on a reimbursement method through Shopee Chat.

For a return within the cooling-off period, the buyer does not pay return shipping.

Article 19, Paragraph 1 of the Consumer Protection Act states that rescission requires "no explanation of reasons and no cost or consideration," and Paragraph 5 of the same article provides that "any agreement in a distance sale or door-to-door sale that violates this article is void" — so even if a seller writes "buyer pays return shipping" on the product page, that term has no legal effect. Shopee likewise states that buyers filing a return through the Shopee system will not be asked to bear any return costs.

Keep Your Proof of Shipment

This is critical!

After shipping, always keep:

• Shipping receipt
• Photo of the tracking number

Upload proof to Shopee:

1. Return to the order page
2. Tap "Upload Return Proof"
3. Take a photo and upload the shipping receipt
4. Enter the tracking number

This is your key evidence that you shipped the item. If you don't upload it, your refund may be delayed.

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Refund Process and Timeline

Seller Reviews the Returned Item

After you ship the item back, the seller has to confirm receipt in the Shopee system. Under Shopee's rules, if the seller doesn't arrange the return within 2 days of your return/refund request, the system refunds the buyer by default; Shopee's returns and refunds team also contacts you or requests supporting documents within 24 hours of your submission.

What gets checked:

• Is the item complete and undamaged?
• Are all accessories present?
• Are there signs of use?

Possible outcomes:

1. Item is acceptable—refund approved

• Refund process begins

2. Item is incomplete—refund denied

• If you disagree, you can request Shopee to intervene

Refund Method and Timeline

How refunds are issued: Your refund will be returned to your original payment method.

The actual completion/credit date depends on your bank or payment service provider; Shopee Wallet runs one or more automatic withdrawals each business day.

Refund amount includes:

• Product cost
• Original shipping fee
• Return shipping (for cooling-off returns and seller-responsibility returns alike, the buyer never bears this)

What to Do If Your Refund Is Delayed

If the time above has passed and you still haven't received your refund:

Step 1: Check refund status

• Go to the order page and check
• Confirm whether it shows "Refund Completed"

Step 2: Contact customer service

• If it shows "Refund Completed" but no money received
• Prepare your order number
• Contact Shopee customer service to inquire

Want to know how to contact customer service? See our Shopee Customer Service Contact Guide.

Step 3: Contact your bank

• For credit card refunds
• Sometimes there's a delay on the bank's end
• Call your card-issuing bank directly to confirm

Requesting Shopee to Intervene

If communication with the seller breaks down, you can ask Shopee to step in.

When Can You Request Shopee Intervention?

Situation 1: Seller refuses the return You believe you're eligible for a return, but the seller refuses.

Situation 2: Seller is unresponsive More than 3 days have passed with no response to your return application.

Situation 3: Seller received the item but refuses the refund You've shipped the item back, but the seller claims it's incomplete and refuses to refund.

How to Request Shopee Intervention

Step 1: Go to the order page

Find the relevant order.

Step 2: Tap "Request Shopee Intervention"

This button appears after the seller refuses your return or after the response deadline passes.

Step 3: Provide complete evidence

This step is critical. You need to provide:

Required evidence:

• Multiple clear photos of the defect
• Side-by-side comparison of the listing description vs. the actual item (screenshots)
• Chat history with the seller
• Logistics proof of return shipment

Supporting evidence:

• Unboxing video
• Similar negative reviews from other buyers
• Product inspection report (if available)

Step 4: Write your statement

Clearly explain:

• Why you're requesting a return
• Why the seller refused
• What you consider a fair resolution

Example statement:

I received the item on October 1 and discovered obvious damage upon inspection (see photos 1-3). I applied for a return on October 2 with complete photos. The seller rejected the application on October 5, claiming "photos are unclear." However, I provided detailed multi-angle clear photos and the damage is unmistakable. I believe this is a product defect and the seller should be responsible. Please assist in processing my return and refund.

Step 5: Wait for Shopee's ruling

Shopee customer service will review and issue a decision within 3–5 business days.

How Does Shopee Rule?

Ruling criteria:

• Does the situation fall within the 7-day right of return?
• Is there a genuine product issue?
• Is the evidence sufficient?
• Is each party's account reasonable?

Possible outcomes:

1. Ruling in buyer's favor

• Seller must accept the return and bear associated costs

2. Ruling in seller's favor

• Seller's original decision stands; buyer cannot return

3. Mediated resolution

• Partial refund
• Or other compromise arrangement

What to Do When a Seller Threatens to Sue You

A very small number of sellers respond to a return request by messaging the buyer with a threat of criminal charges — some even send over a police "case acceptance certificate." One such case surfaced in August 2026: a buyer in Taipei ordered an ice cream scoop on Shopee, unpacked it, found it too large for their needs, and filed a return through Shopee's official process. The seller immediately messaged to say they would file a criminal complaint for "indirect property damage" over the NT$45 in shipping they had lost. When the buyer didn't withdraw the request, the seller sent through an actual police case acceptance certificate the next day (NOWnews, 19 Aug 2026).

This is a single incident, not how online shopping normally goes. But it lays out several of the most commonly misunderstood rules at once, and every buyer is better off knowing them in advance.

The Statute: What Article 19 Actually Says

Under Article 19 of Taiwan's Consumer Protection Act, paragraph 1, a consumer in a distance sale may rescind the contract within seven days of receiving the goods or accepting the service, by returning the goods or giving written notice, without stating any reason and without bearing any cost or consideration — unless the transaction falls within a reasonable statutory exception.

Paragraph 5 of the same article adds that any agreement made in a distance or door-to-door sale that violates the article is void. In practice: even if a seller writes "no returns for buyer's remorse" or "buyer pays the shipping loss" on the listing page, that stipulation has no legal effect. For which goods do fall under the statutory exceptions, see "Items Excluded from the 7-Day Right of Return" above.

What the Consumer Ombudsman, a Lawyer, and the Consumers' Foundation Said

Lin Chuan-chien, Taipei City's chief consumer ombudsman, stated that a consumer exercising their return right in the normal way does not constitute the criminal offence of property damage, and that any private dispute arising from the rescission or refund falls within the scope of a civil matter. Taipei's Department of Legal Affairs also said it would notify the e-commerce platform about the seller in question to help clarify the case (NOWnews, 20 Aug 2026).

Lawyer Lin Yi-ying explained in the same report that for a property-damage offence to stand, the item must actually have been damaged and the person must have had the intent to damage it — a plain return will not usually meet the elements of criminal property damage. On whether threatening to sue amounts to intimidation, he noted that filing a complaint is itself a legal right; even if the seller's legal reading is wrong, the words "I'm going to sue you" alone don't establish criminal intimidation, and the matter belongs in civil proceedings.

Chen Ya-ping, secretary-general of the Consumers' Foundation, put it bluntly: filing is the seller's right, they can file — but it will not stand.

A Police Report Is Not an Indictment, Let Alone a Conviction

This is the part that frightens people most. The "case acceptance certificate" a seller forwards you means only that the police have accepted the report. Whether any offence is involved, and whether it is made out, is still for the investigating authority to determine on the actual evidence.

Reporting, investigation, indictment and judgment are four separate stages. A case acceptance certificate stops at the first one. Receiving it does not mean you have been charged, and certainly not that you have been convicted.

Shopee's Official Position

Shopee's response on the case: it accepts return requests in accordance with the Consumer Protection Act; buyers may apply for a return and refund within the cooling-off period as provided, this is protected by law, and sellers may not refuse without cause. If a seller has doubts about the returned item, they may raise a dispute with the platform, so that both sides' interests are protected.

4 Things to Do If You're Threatened

1. Don't withdraw the return request out of fear. Finish the standard Shopee process — the right is yours under the Consumer Protection Act.
2. Preserve complete evidence. The consumer ombudsman advises keeping the order record, your return notice sent within the 7 days, photos of how the item was packed for return, the courier receipt, and full screenshots of the conversation, to support any later legal process.
3. File on-platform. Screenshot the seller's threatening messages and raise them through Shopee customer service or "Requesting Shopee to Intervene" above. Keep everything in Shopee Chat — never move it off-platform.
4. Escalate to local government if needed. If a consumer dispute follows, you can file a complaint with your city or county's consumer service centre, or call Taiwan's 1950 consumer service hotline.

Even if you do receive a police summons for a statement or a district prosecutor's notice, there's no need to panic. Bring the evidence above and state the facts plainly: when you received the item, how you inspected it, why you returned it, and what condition it was in when you shipped it back.

For Sellers: How to Handle Returns

If you're a seller, here's what you need to know when handling returns.

When You Receive a Return Application

Step 1: Respond quickly

After a buyer submits a return application, respond as soon as possible—ideally within 24 hours.

Step 2: Review the reason and photos

If it's a product issue:

• Carefully examine the photos
• Determine whether there's a genuine defect
• If there clearly is, immediately approve the return

If it's a personal reason from the buyer:

• Check whether it's within 7 days
• Confirm the item can be resold
• If conditions are met, approve the return

Step 3: Communicate with the buyer

If you have questions, use the "Chat" feature:

• Politely ask for details
• Request additional photos if needed
• Propose a resolution

Want more seller customer service techniques? See our Shopee Seller Customer Service Management Guide.

Step 4: Make a decision

Within 3 days, you must:

• Approve the return
• Or deny it (with a well-founded reason)

When You Receive the Returned Item

Step 1: Inspect immediately

The same day the package arrives, inspect:

• Is the item complete and undamaged?
• Are all accessories present?
• Are there signs of use?
• Is the packaging intact?

Step 2: Document the condition

If there are any issues, photograph them immediately:

• Full shot of the overall condition
• Close-up of any problem areas
• Photo of any missing accessories

Step 3: Decide whether to issue a refund

Approve refund when:

• Item is confirmed to be complete and undamaged
• Return conditions are met

Deny refund when:

• Item shows clear signs of use
• Accessories are missing
• Packaging is severely damaged (affects resalability)

If denying:

• Provide complete photographic evidence
• Clearly explain the reason for denial
• Be prepared for the buyer to escalate

5 Techniques to Reduce Your Return Rate

Technique 1: Write thorough and accurate product descriptions

• List all specifications
• Clearly indicate sizing (include a size chart)
• Show true colors (don't over-edit photos)

Technique 2: Upload photos from multiple angles

• At least 5–8 photos
• Include close-ups of details, materials, and labels
• Show the item being worn or used in context

Technique 3: Proactively disclose potential differences

• e.g., "Color may appear slightly different due to monitor settings"
• "Material is [fabric], with slight stretch"
• "Measurements taken flat, ±2 cm is normal"

Technique 4: Package well

• Prevent damage in transit
• First impressions matter

Technique 5: Reply promptly to pre-sale questions

• Resolve concerns before the buyer orders
• Reduces "bought it and then discovered it doesn't suit me" situations

Return FAQ

Q1: Can I still return after 7 days?

Generally, no.

However, if the issue is a product defect, you can assert the seller's warranty against defects under Article 354 and following of the Civil Code. Under Article 365, the right to rescind the contract or demand a price reduction lapses if not exercised within 6 months of notifying the seller of the defect under Article 356, and in any case expires 5 years after the item was delivered. If the seller deliberately concealed the defect, the 6-month limit does not apply.

What to do: Contact the seller as soon as you find the defect, explain that it is a product defect, and keep a record of that notice. If the seller won't address it, you can file a complaint with the consumer protection authority, or call 1950, Taiwan's national consumer service hotline.

Q2: Can I return only some items from an order?

Yes.

If you bought multiple items, you can return only some of them. You'll need to apply for each item's return separately.

Q3: Do I have to return the gift item too?

Yes, you must.

Gift items are part of the transaction. If a gift is missing, the seller can deny the refund or deduct the gift's value from the refund.

Q4: Can I return an item if I've removed the tag?

It depends.

• If the issue is a product defect: usually yes, you can return it
• If it's a personal reason: may be denied (because the tag removal affects resalability)

Tip: Don't remove tags until you're sure you want to keep the item.

Q5: Can I request an exchange instead of a return?

Shopee does not provide an exchange function in its system — only "return and refund."

If you want a different size or color, there are two routes:

1. Apply for a return/refund, then reorder once the money comes back
2. Contact the seller directly and work out an exchange between yourselves (a private arrangement, outside the Shopee system)

Q6: Is it reasonable for the seller to charge a "restocking fee"?

No, it's not reasonable.

Under Article 19, Paragraph 1 of the Consumer Protection Act, rescinding within the cooling-off period requires "no explanation of reasons and no cost or consideration." The seller cannot deduct anything under a label like "restocking fee," and return shipping is not yours to bear either.

The one exception: if the item already shows excessive use, or would cost money to restore, Shopee's guidance allows the seller to negotiate a refurbishment fee with you.

If the seller insists on deducting fees, request Shopee's intervention.

Q7: What happens to my review after a return?

If you haven't reviewed yet: After a successful return, you can choose not to leave a review.

If you've already reviewed: Reviews cannot be deleted or modified. However, you can leave a follow-up comment describing the resolution.

Q8: What if the seller won't provide a return address?

After 3 days without a response, the system automatically approves the return.

At that point, go to the order page—the seller's return address (usually their registered address) will be displayed automatically.

Q9: What if the return package gets lost?

This is exactly why keeping your shipping proof is so important.

With proof:

• File a claim with the courier
• Provide the tracking number
• Request compensation or a search

Without proof:

• Very hard to prove you shipped the item
• May not be able to get a refund

Q10: Can I just refuse delivery as a form of return?

Not recommended.

The correct process is:

1. Accept the package
2. Inspect it and confirm you want to return it
3. Follow the standard return process

Refusing delivery without documentation may result in:

• Package returned to seller with no record
• Unable to receive a refund
• Disputed liability

Q11: Can I leave a negative review after a return?

Yes.

Returns and reviews are separate. If the item or service genuinely had problems, you can leave an honest negative review.

But keep it factual—describe what happened objectively rather than making emotional attacks.

Want to understand more about Shopee's review system? See our Shopee Review Complete Guide.

Q12: Can I return cross-border items ordered from overseas sellers?

Yes, you can.

Cross-border sellers often put "no returns or exchanges" on the product page, but that notice cannot strip you of the 7-day right of return. Shopee states explicitly that all cross-border sellers must provide the cooling-off period required by the Consumer Protection Act, and Article 19, Paragraph 5 of the Act provides that "any agreement in a distance sale or door-to-door sale that violates this article is void."

The only things that genuinely exclude the cooling-off period are the 7 categories listed in Article 2 of the Regulations on Reasonable Exceptions to the Right of Withdrawal for Distance Sales (items that spoil easily or have a short shelf life; customized performance made to the consumer's specifications; newspapers, periodicals and magazines; audio/video recordings or computer software unsealed by the consumer; digital content not on a tangible medium supplied with prior consent; personal hygiene items already unsealed; international air passenger transport) — and the seller must have told you in advance.

If a cross-border item doesn't fall into one of those 7 categories, the seller still cannot refuse your return within the cooling-off period. If you're refused, request Shopee's intervention or call 1950, Taiwan's national consumer service hotline.

Q13: The seller says my return cost them shipping and they're suing me for property damage. What do I do?

Start with the statute. Under Article 19 of the Consumer Protection Act, paragraph 1, a distance-sale consumer may rescind within seven days of receiving the goods "without stating any reason and without bearing any cost or consideration." A seller's unilateral listing-page term that "buyer's remorse means you pay the shipping" is void under paragraph 5 of the same article.

On an August 2026 case, Taipei's chief consumer ombudsman Lin Chuan-chien stated that a consumer exercising their return right in the normal way does not constitute the criminal offence of property damage, and that any resulting dispute is a civil matter. Lawyer Lin Yi-ying added that the offence requires both actual damage to the item and intent to damage it — a plain return will not usually meet those elements (NOWnews).

If the seller forwards you a police case acceptance certificate, remember it only certifies that the police accepted the report. It is not an indictment, and it is certainly not a judgment. Finish the return through the normal process, keep complete evidence, and file on-platform with Shopee — see "What to Do When a Seller Threatens to Sue You" above for the full playbook.

Key Return Takeaways for Buyers and Sellers

Returns are one of the most important protections in online shopping. As long as you understand the rules, you don't need to worry about ending up with an unsuitable item.

Summary for Buyers

Remember these 5 things:

1. You have 7 days after receiving the item to decide whether to return it
2. The item must remain complete (you may inspect but not use it)
3. Attach clear photos when submitting a return application
4. Keeping return shipping proof is essential
5. If communication fails, request Shopee's intervention

Summary for Sellers

Remember these 5 things:

1. Respond to return applications promptly (within 24 hours is ideal)
2. Accurate and detailed product descriptions reduce return rates
3. Inspect returned items immediately and document the condition
4. Accept valid returns—don't be penny-wise and pound-foolish
5. Good customer service can turn negative experiences into loyal customers

Further Reading

Want to explore more Shopee features and tips?

Related articles:

• Shopee Complete Guide — Back to the main guide
• Shopee 7-Eleven Pickup Complete Guide — Learn the pickup process
• Shopee Customer Service Contact Guide — When you have a problem, reach out
• Shopee Review Complete Guide — How to write reviews
• Shopee Seller Customer Service Management Guide — Sellers: improve service quality

Take Action

If you want to provide better customer service and reduce return disputes in your e-commerce business, sign up for Lion Fans to learn how to optimize your e-commerce operations.

Want more e-commerce tips? Visit our blog for more practical content.

References

1. Consumer Protection Act, Article 19 — Laws & Regulations Database of the Republic of China https://law.moj.gov.tw/LawClass/LawSingle.aspx?pcode=J0170001&flno=19
2. Regulations on Reasonable Exceptions to the Right of Withdrawal for Distance Sales (promulgated by the Executive Yuan on 31 December 2015, Order Yuan-Tai-Xiao-Bao-Zi No. 1040155809) — Laws & Regulations Database of the Republic of China https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=J0170012
3. Shopee Return Policy — Shopee Official
4. NOWnews (19 Aug 2026) — Shopee's verbatim response on the return-and-sue case https://www.nownews.com/news/6867014
5. NOWnews (20 Aug 2026) — Taipei chief consumer ombudsman Lin Chuan-chien and lawyer Lin Yi-ying https://www.nownews.com/news/6867023