[2025] Shopee Home Delivery Complete Guide | Black Cat, Xinzhu, and Kerry TJ—Full Comparison!

Shopee Home Delivery Accounts for 40% of Orders: How to Choose Between Black Cat, Xinzhu, and Kerry TJ?

According to statistics, approximately 40% of Shopee orders choose home delivery—especially when buying appliances, furniture, or heavy items, where home delivery is often the only viable option.

This guide covers everything you need to know about Shopee home delivery: a detailed comparison of the three major carriers, shipping fee calculations, tips for scheduling delivery time slots, and special notes for large-item shipments—all in one place.

Want to understand all of Shopee's features? Start with our Shopee Complete Guide.

Shopee Home Delivery vs. Convenience Store Pickup

Understanding the differences will help you know when to choose home delivery.

Size and Weight Restrictions

Conclusion: Large items and heavy objects can only be shipped via home delivery.

Want to learn about convenience store pickup? See our Shopee 7-Eleven Pickup Complete Guide.

Shipping Fee Comparison

Conclusion: Convenience store pickup is cheaper, but home delivery comes right to your door.

Collection Convenience

Convenience store pickup:

• Available for pickup 24 hours a day
• Many store locations—always nearby
• You need to go to the store yourself

Home delivery:

• Delivered to your door—no need to go out
• Can specify a delivery time slot
• Someone must be home to receive the package
• If you're not home, you'll need to reschedule

Which Product Types to Choose Each For

Best suited for convenience store pickup:

• Clothing, books
• Small electronics
• Health supplements
• Lightweight items

Best suited for home delivery:

• Appliances (fans, microwaves, vacuum cleaners)
• Furniture (bookshelves, chairs, storage units)
• Large items
• Heavy goods (rice, water, cleaning supplies)
• Refrigerated/frozen food

Full Comparison of the Three Major Carriers

Shopee works with three main home delivery carriers.

1. Black Cat Express (Most Common)

Company: President Transnet (affiliated with 7-Eleven)

Pros:

• Highest coverage—delivers island-wide
• Consistently stable service quality
• Can specify delivery time slot (4 time slots available)
• Well-trained delivery staff with good attitudes
• Temperature-controlled delivery available (refrigerated and frozen)

Cons:

• Higher shipping fees
• May be slower during peak periods

Shipping fees (buyer):

• Standard delivery: NT$80–120
• Temperature-controlled delivery: NT$120–150

Delivery timeframe:

• Western Taiwan: 1–2 days
• Eastern Taiwan, outer islands: 2–3 days

Available time slots:

• Morning: 9:00–12:00
• Afternoon: 13:00–18:00
• Evening: 18:00–20:00
• No preference

Best for:

• General products
• Refrigerated/frozen food
• Items requiring punctual delivery

2. Xinzhu Logistics

Company: Xinzhu Logistics

Pros:

• More affordable pricing
• Experienced with large-item delivery
• Wide coverage area
• Can deliver heavy goods

Cons:

• Fewer time slot options
• Some remote areas not covered
• Delivery staff quality may vary

Shipping fees (buyer):

• Standard delivery: NT$70–100
• Large items: NT$100–150

Delivery timeframe:

• Western Taiwan: 1–2 days
• Eastern Taiwan: 2–3 days
• Remote areas: 3–5 days

Available time slots:

• Morning: 9:00–12:00
• Afternoon: 13:00–17:00
• No preference

Best for:

• Large furniture
• Heavy items
• Budget-sensitive orders

3. Kerry TJ Logistics

Company: Kerry TJ Logistics

Pros:

• Specialized in large-item delivery
• Extensive B2B delivery experience
• Can deliver extremely large and heavy items

Cons:

• Fewer consumer-facing delivery services
• Slower delivery speeds
• Some remote areas may not be covered

Shipping fees (buyer):

• Standard delivery: NT$80–120
• Large items: NT$120–200

Delivery timeframe:

• Western Taiwan: 2–3 days
• Eastern Taiwan: 3–4 days

Available time slots:

• Varies by region (not all areas can specify a time slot)

Best for:

• Extra-large furniture
• Extra-heavy items
• B2B wholesale orders

Full Comparison Table of the Three Carriers

Recommendations:

• General products, prioritize speed: Black Cat Express
• Large items, budget-conscious: Xinzhu Logistics
• Extra-large items: Kerry TJ Logistics
• Refrigerated/frozen food: Black Cat Express (the only carrier with temperature-controlled delivery)

How to Select Home Delivery When Placing an Order

Step 1: Choose your delivery method at checkout

On the checkout page, select "Home Delivery" as your delivery option.

Step 2: Choose a carrier (if the seller offers options)

Some sellers let you choose from multiple carriers:

• Black Cat Express
• Xinzhu Logistics
• Kerry TJ Logistics

How to decide:

• Compare shipping fees (pick the cheaper one)
• Consider speed (urgent orders → Black Cat)
• Consider product type (frozen food → Black Cat)

Step 3: Enter the delivery address

Required information:

• Recipient name
• Phone number
• Full address (city/county, district, street name, building number)

Address writing tips:

Correct example:

No. 123, 4F-1, Section 5, Zhongxiao East Road, Xinyi District, Taipei City

Incorrect examples:

Xinyi District, Taipei City (no street name or building number)
Section 5, Zhongxiao East Road, Xinyi District (no building number)

Special cases:

• Company address: Include the company name to help the delivery person find it
• Apartment building: Specify the floor and unit number clearly
• Alley or lane: Write "Lane X, Alley X, No. X"

Step 4: Choose a time slot (if needed)

Black Cat Express and Xinzhu Logistics allow you to specify a delivery time slot.

Black Cat Express time slots:

• Morning: 9:00–12:00
• Afternoon: 13:00–18:00
• Evening: 18:00–20:00
• No preference

Xinzhu Logistics time slots:

• Morning: 9:00–12:00
• Afternoon: 13:00–17:00
• No preference

Time slot notes:

• Some sellers charge an extra NT$20–50 for specifying a time slot
• Time slots are estimates only—delivery may be 30 minutes early or late
• If you're not home during your chosen slot, rescheduling can be inconvenient

Recommendation: Unless you're certain you'll be home, choose "No preference" for more flexibility.

Step 5: Add notes

Use the notes field for any special requests, such as:

• "If no one is home, please leave with the building manager"
• "Please do not ring the doorbell (baby sleeping)"
• "Building requires keycard access—please call before arriving"

Receiving Your Package: What to Do at Delivery

Notifications Before Delivery

SMS notification: After your order ships, you'll receive an SMS containing:

• The carrier name
• Expected delivery date
• Tracking number

On the day of delivery: Some delivery staff will call 30 minutes before arriving.

Track your package: Check the logistics status under "My Orders."

Want to learn about logistics tracking? See our Shopee Logistics Tracking and Problem-Solving Guide.

What to Do When the Package Arrives

Step 1: Confirm the recipient

The delivery person will verify your name and address.

Step 2: Inspect the package exterior

Important! Before signing, check:

• Any obvious damage to the package
• Whether the packaging is intact
• Whether the quantity is correct (if ordering multiple items)

If the package is severely damaged:

• You can refuse delivery on the spot
• Take photos as evidence
• Contact the seller or Shopee customer service

Step 3: Sign for delivery

Sign on the delivery person's electronic device or on the paper receipt.

Step 4: Open and inspect

Once you have the package, open it promptly to check:

• Whether the product is complete
• Whether there are any defects
• Whether it matches the description

If there's an issue:

• Take photos immediately
• Contact the seller
• Apply for a return

Want to learn about the return process? See our Shopee Return and Refund Complete Guide.

What If You're Not Home?

Situation 1: The delivery person leaves a notice slip

The slip includes a callback number and suggested reschedule time.

Situation 2: Call to reschedule

• Black Cat: Call the number on the notice slip to reschedule
• Xinzhu: Contact customer service to reschedule
• Kerry TJ: Contact customer service to reschedule

Situation 3: Have the building manager accept the package

If you live in an apartment building, you can ask the building manager to accept the package. However, note:

• Inform the building manager in advance
• The delivery receipt will be signed by the manager
• If there's an issue with the package, liability can be more complicated

Situation 4: Re-route to a convenience store

Some carriers can re-route to a convenience store (e.g., Black Cat can re-route to 7-Eleven). Not all products are eligible.

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Special Notes for Large-Item Delivery

What Counts as a Large Item?

General definition:

• Length exceeds 100 cm
• Weight exceeds 15 kg
• Requires two people to carry

Common large items:

• Furniture (bookshelves, wardrobes, bed frames)
• Large appliances (refrigerators, washing machines, air conditioners)
• Fitness equipment
• Bicycles

Large-Item Delivery Notes

1. Confirm that the seller offers large-item delivery

Not all sellers provide large-item home delivery. Confirm before ordering.

2. Higher shipping fees

Large-item shipping is typically NT$150–300, or more.

3. Longer delivery time

Large items may take 3–5 days as they require special transportation arrangements.

4. Floor surcharges

For buildings without an elevator:

• 2nd–3rd floor: may cost an extra NT$50–100
• 4th floor and above: may cost an extra NT$100–300
• Or the delivery person may refuse to carry it upstairs (delivering only to ground level)

5. Assembly is usually your responsibility

Most delivery staff only deliver to your door—assembly is not included.

6. Check access routes in advance

• Measure the door width, hallways, and elevator dimensions to ensure the item can fit through
• If the item is too large to be moved upstairs, the delivery may be refused

Preparing for Large-Item Delivery

1. Measure dimensions

• Measure your front door width
• Measure elevator dimensions
• Measure hallway width

2. Clear the space

Prepare the space where the item will be placed.

3. Have someone to help

Large items typically require two people to carry. If the delivery staff sends only one person, have someone available to assist.

4. Schedule in advance

For large items, specifying a delivery time slot is strongly recommended to ensure you're home.

Home Delivery FAQ

Q1: Can I change the delivery address?

Before shipment: Contact the seller to modify.

After shipment: Contact the carrier's customer service—address changes are usually very difficult at this stage.

Q2: Can I change the time slot?

Black Cat: Yes, call their customer service to reschedule.

Xinzhu, Kerry TJ: Depends on the delivery person—not always possible.

Q3: What if the delivery person left without ringing the doorbell?

• Call the number on the notice slip immediately
• Request the delivery person to come back
• Or contact Shopee customer service to file a complaint

Q4: What if the package arrives damaged?

Discovered at delivery: Refuse the package and take photos.

Discovered after signing: Take photos immediately and contact the seller to apply for a return.

Q5: What if the delivery person is rude or unprofessional?

• Note down the delivery person's ID number
• File a complaint with the carrier's customer service
• Or report the issue to Shopee customer service

Q6: How much more expensive is home delivery than convenience store pickup?

Usually NT$20–60 more.

Example:

• Convenience store pickup: NT$60
• Home delivery: NT$80–120

Q7: Can I specify a day of the week for delivery?

No.

You can only specify a time of day (morning/afternoon/evening)—you cannot specify a particular day of the week.

Q8: Is delivery available on weekends?

Black Cat: Delivers on weekends (though there may be fewer shifts).

Xinzhu and Kerry TJ: Depends on the region—some areas don't deliver on weekends.

Q9: Do carriers deliver to remote areas?

By carrier:

• Black Cat: Delivers to most remote areas (excluding outer islands)
• Xinzhu: Some remote areas not covered
• Kerry TJ: A small number of remote areas not covered

Confirm whether your area is within the delivery zone before ordering.

Q10: What if a home delivery package goes missing?

Contact immediately:

• The carrier's customer service
• Shopee customer service
• The seller

Resolution process:

1. Carrier investigates
2. If confirmed lost, the carrier provides compensation
3. Shopee will assist with refund processing

Choosing Between Shopee's Three Home Delivery Carriers: Key Takeaways for Buyers and Sellers

Home delivery is the best choice for purchasing large items, heavy goods, and frozen food.

Key Takeaways for Buyers

Remember these 5 things:

1. If over 5 kg or 45 cm, choose home delivery
2. Black Cat is fastest and most reliable; Xinzhu is cheapest; Kerry TJ handles the largest items
3. Frozen food can only be shipped via Black Cat's temperature-controlled service
4. Write your address clearly to avoid delivery issues
5. Inspect the package exterior before signing

Key Takeaways for Sellers

Remember these 5 things:

1. Offer multiple delivery options (convenience store + home delivery)
2. Clearly state dimensions and weight for large items
3. Set reasonable free shipping thresholds (NT$300–500)
4. Pack securely to prevent damage in transit
5. Ship quickly to maintain good ratings

Want packaging tips? See our Shopee Shipping and Packaging Complete Guide.

Further Reading

Want to explore more Shopee logistics options?

Related articles:

• Shopee Complete Guide — Return to the main article
• Shopee 7-Eleven Pickup Complete Guide — Convenience store pickup guide
• Shopee FamilyMart Pickup Complete Guide — FamilyMart pickup guide
• Shopee Logistics Tracking and Problem Solving — What to do when logistics go wrong
• Shopee Return and Refund Complete Guide — How to return products

Take Action

Next time you buy a large item, remember to choose the right carrier. Consider budget, speed, and service quality to find the best option for you.

If you're an e-commerce seller looking to optimize logistics costs and customer satisfaction, explore Lion Fans' professional social growth plans for professional e-commerce logistics solutions.

Want more e-commerce tips? Visit our blog for more practical content.

References

1. President Transnet (Black Cat Express) Official Website — Service Description
2. Xinzhu Logistics Official Website — Delivery Service Overview
3. Kerry TJ Logistics Official Website — Home Delivery Service
4. Taiwan Home Delivery Usage Habits Survey — Market Intelligence & Consulting Institute 2024
5. Shopee Official Logistics Policy and Guidelines