Complete Shopee FamilyMart Pickup Guide: Store-to-Store Process, Fees & Key Notes

Do you often choose FamilyMart pickup on Shopee but aren't quite sure how the process works? Or are you a seller who wants to understand FamilyMart store-to-store shipping options and fees? With over 4,100 locations across Taiwan, FamilyMart has the second-largest store network in the country and is one of the most convenient pickup options for many shoppers. This guide covers everything: the buyer pickup process, the seller shipping process, a FamilyMart vs. 7-Eleven comparison, and all the details you need to know — so you can navigate Shopee FamilyMart pickup with ease. For a complete overview of Shopee, see our 2025 Complete Shopee Shopping Guide.

Introduction to FamilyMart Store-to-Store Service

What Is FamilyMart Store-to-Store?

FamilyMart Store-to-Store is a logistics service provided by FamilyMart convenience stores. Sellers ship packages from any FamilyMart location, and buyers pick up their packages at a designated FamilyMart of their choice. Delivery typically takes 2–3 days, with shipping fees determined by the seller (free or buyer-paid).

The appeal of FamilyMart store-to-store is its large network, long hours (most locations are open 24 hours), and the flexibility for buyers to pick up on their own schedule — no waiting at home required.

FamilyMart vs. 7-Eleven Store-to-Store: Comparison

Feature	FamilyMart	7-Eleven
Number of locations	~4,100	~6,500
24-hour locations	~80%	~70%
Shipping fee	NT$60 per parcel (tax incl.)	NT$60 per parcel (tax incl.)
Delivery time	2–3 days	2–3 days
Package size limit	Three sides ≦105 cm, dimensions ≦45×30×30 cm (two longest sides ≦45 cm and ≦30 cm)	Three sides ≦105 cm, longest side ≦45 cm
Weight limit	Under 5 kg	Under 10 kg
Storage period	7 days	7 days
Pickup method	Full name + matching photo ID	Full name + matching photo ID

The two services are similar in most respects, but the size and weight rules are not the same: 7-Eleven only checks the sum of three sides and the longest side, with a 10 kg cap; FamilyMart adds a 45×30×30 cm dimension limit and caps parcels at 5 kg. Always check the rules for the specific chain before shipping. (Sources: Shopee Help Centre, 7-ELEVEN Delivery Service Terms and FamilyMart Store-to-Store Service Terms) Beyond that, the main difference is the number of locations. 7-Eleven has more stores, but FamilyMart has a higher percentage of 24-hour locations — an advantage for late-night pickups.

Pros and Cons of FamilyMart Pickup

Pros:

Large store network with wide coverage — easy to find a nearby location
Most locations open 24 hours — flexible pickup timing
No need to wait at home — pick up at your convenience
7-day storage period — plenty of time
Can combine with other errands at the store (bill payments, ATM withdrawals, etc.)

Cons:

Fewer locations than 7-Eleven — may be less convenient in remote areas
Size and weight limits — oversized or heavy items can't use this method
Packages returned if not picked up in time — requires additional handling
Some locations have limited storage space — may need to wait during busy periods

Buyer's Complete FamilyMart Pickup Process

Step 1: Choose "FamilyMart Store-to-Store" at Checkout

In your Shopee shopping cart at checkout, select "FamilyMart Store-to-Store" as the delivery method, then tap "Select Store."

A store map will appear. Find your preferred location by:

Address search: Enter a street address or keyword (e.g., "Taipei Main Station")
GPS location: Turn on location services and view nearby stores
Store name: Enter the store name directly (e.g., "FamilyMart NTU")

After selecting a store, the system displays its address, hours, and phone number. Confirm and complete the order.

Step 2: Wait for Seller to Ship; Receive Arrival Notification

After the seller ships, your package travels through FamilyMart's logistics network to your designated store. Delivery typically takes 2–3 days (excluding holidays), and remote areas may take 3–4 days.

When the package arrives at the store, you'll receive:

Shopee app push notification: Alerts you when the package has arrived
SMS notification: Includes the pickup store address and your pickup details
Email notification: Same information sent to your registered email

⚠️ The notification tells you the package has arrived, but what you actually have to produce at the counter is an original government-issued photo ID whose name matches the recipient — a pickup number on its own will not get the parcel released (see Step 3).

Step 3: Pick Up at the Store

Bring an original government-issued photo ID whose name matches the recipient (national ID card, driver's licence, health insurance card, passport, residence permit, etc.) to the designated FamilyMart location, tell the staff "I'm picking up a Shopee package," and give them the recipient's real full name.

Staff verify your ID against the recipient name on the parcel, you sign the receipt, and the package is handed over. If you cannot produce the ID or refuse to sign, the store may not be able to release the parcel.

Two exceptions that are easy to confuse:

Shopee Store-to-Store (Shopee's own pickup points) is the one that uses a phone number plus an access code at a self-service kiosk, with no documents required.
Convenience-store cash-on-delivery orders only require the recipient's name and the last 3 digits of the phone number — no ID check before payment.

Check the outer box for any obvious damage before leaving — you can refuse it on the spot if there is. (Sources: Shopee Help Centre, What ID is required when collecting a paid order?, Recipient name does not match the ID, and FamilyMart Store-to-Store Service Terms)

Step 4: Confirm Receipt and Leave a Review

Once you have your package, open it and inspect the item as soon as possible. If everything looks good, tap "Confirm Receipt" in the Shopee app to release payment to the seller.

If there's an issue (defect, wrong size, different from description), don't confirm receipt yet. Contact the seller immediately via Shopee Chat or apply for a return/refund. For detailed procedures, see our Complete Shopee Return & Refund Guide.

After confirming receipt, you can also rate the seller to help other buyers make informed decisions.

Storage Period and Overdue Handling

FamilyMart store-to-store packages are stored for 7 days from the date of arrival. If not picked up within that window, the package is returned to the seller.

If you genuinely can't pick up within 7 days:

Notify the seller in advance: Explain the situation and ask for their understanding
Send a trusted person to pick it up: The person collecting must do so under their own name — at the counter they give the recipient's full name and present an original government-issued photo ID that matches it (national ID, driver's licence, health insurance card, passport, residence permit, etc.), then sign. A pickup number alone is not enough, so change the order's recipient name to theirs first
Ask the store about extending storage: Call the store to ask (not guaranteed)

If the package is returned to the seller, you'll need to negotiate a solution (reship or cancel the order). Additional shipping fees may apply.

Buyer collecting a Shopee package at FamilyMart

Seller's Complete FamilyMart Shipping Guide

Setting Up FamilyMart Store-to-Store Shipping

In Shopee Seller Center, go to "Logistics Settings" → "Add Shipping Method" → select "FamilyMart Store-to-Store."

During setup, configure:

Shipping fee: Free shipping, buyer-paid, or fixed rate
Processing time: 1–3 days (set a realistic timeframe you can actually meet)
Product restrictions: Specify any products that cannot use this shipping method (e.g., oversized items)

Once set up, buyers can select "FamilyMart Store-to-Store" as their shipping method at checkout.

Packaging Rules and Size Limits

FamilyMart store-to-store has strict package size and weight requirements:

Size limit: 45 cm (L) × 30 cm (W) × 30 cm (H) — combined dimensions not exceeding 105 cm
Weight limit: 5 kg maximum
Prohibited items: Fragile goods, liquids, hazardous materials, fresh food, live animals

Packaging guidelines:

Use a sturdy box: Prevent damage during transit
Add protective fill: Bubble wrap, newspaper, foam — prevent items from shifting
Seal securely: Use tape so the package stays closed
Don't ship in retail packaging: Makes contents identifiable and increases risk

Shipping Process

Step 1: Print the shipping label In Shopee Seller Center, go to the order and tap "Print Shipping Label." You can print at home or use FamiPort at a FamilyMart store (a fee applies).

Step 2: Prepare the package Pack the item carefully and attach the shipping label. Place the label prominently so it's not covered.

Step 3: Drop off at FamilyMart Bring the package to any FamilyMart store and tell the staff "I'd like to ship a Shopee store-to-store package." The staff will scan the label barcode, confirm the details, and accept the package.

Step 4: Keep the receipt The staff will give you a shipping receipt containing the tracking number. Keep this until the buyer confirms receipt.

Shipping Fee Calculation

FamilyMart store-to-store uses a single flat rate with no weight tiers:

Shipping fee: NT$60 per parcel (tax included), regardless of weight; parcels must be under 5 kg or they cannot be accepted
Oversized or overweight: Store staff may refuse the parcel — you will have to use another courier

(Source: Shopee Help Centre, FamilyMart Store-to-Store Service Terms)

Sellers can choose:

Seller absorbs: List as "free shipping" and cover the cost yourself
Buyer pays: Shipping fee added at checkout
Threshold-based free shipping: Set free shipping above a certain order total (e.g., free for orders over NT$500)

For new sellers, starting with "buyer pays shipping" is recommended. Once order volume builds, free shipping promotions can help you attract more buyers.

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Common FamilyMart Pickup Issues and Solutions

Issue 1: Forgot Your Pickup Code?

If you forget the pickup code, retrieve it via:

Shopee app: Go to the order page → tap "View Pickup Details"
SMS history: Search for the pickup notification in your text messages
Email: Check your registered email for the pickup notification
Contact the seller: Ask the seller to look up the tracking number

As a last resort, bring your ID to the store and ask staff to help look up the package using your name and phone number.

In practice the pickup number is not the critical part at FamilyMart — what you must have is an original government-issued photo ID matching the recipient name. As long as the name matches and you have the ID, collection normally goes through.

Issue 2: Package Storage Period Expired and Was Returned?

If the 7-day window has passed:

Contact the seller: Explain the situation and ask for a reship
Negotiate the shipping fee: Re-delivery fees are typically paid by the buyer
Switch to home delivery: If you're worried about missing pickup again, home delivery may be more reliable

If you missed pickup due to unusual circumstances (illness, travel), explain sincerely — most sellers will understand.

Issue 3: Package Has Obvious Outer Damage?

If you notice the package is visibly damaged, deformed, or shows signs of being opened when picking it up, you can refuse it on the spot. The package will be returned to the seller, and you can apply for a refund or seek compensation.

If you already took the package before noticing damage, photograph everything immediately and contact the seller via Chat with photos attached. If the product itself is damaged, apply for a return/refund. For detailed logistics issue handling, see our Shopee Logistics Tracking & Problem Resolution Guide.

Issue 4: Can Someone Else Pick Up for Me?

No. The person collecting must do so under their own name: at the counter they give the full name, present an original government-issued photo ID that matches it, and sign. A pickup number alone will not release the parcel. If you want someone else to collect, change the order's recipient name and phone number to theirs first. (Exception: convenience-store cash-on-delivery orders only require the recipient's name and the last 3 digits of the phone number, with no ID check.)

So nobody can walk off with your parcel just by knowing the number — but equally, sending a friend without updating the recipient details first only wastes their trip. Once the details are updated, remind them to check the outer box before leaving the store. (Source: Shopee Help Centre, Recipient name does not match the ID)

Issue 5: Store Says They Can't Find My Package?

If the store can't locate your package, possible reasons include:

Package not yet arrived: Wait 1–2 more days, or track the logistics status
Recipient name mismatch: Check that the recipient name on the order matches the ID you are presenting
Package delivered to wrong store: Confirm you're at the store you selected at checkout
Package was mistakenly picked up by someone else: Contact the FamilyMart Store-to-Store hotline on 03-2550119 (Mon–Fri 09:00–18:00); for in-store service or other issues, the general FamilyMart hotline is 0800-221-363

If the package is confirmed lost, file a complaint with Shopee support. Ask the seller to reship or issue a refund.

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FamilyMart vs. Other Shipping Options

FamilyMart vs. 7-Eleven: Advantages and Disadvantages

FamilyMart advantages:

Higher percentage of 24-hour locations (~80%) — better for late-night pickups
In some areas (e.g., Taipei, New Taipei), FamilyMart density is competitive
FamiPort interface is cleaner and simpler to use

7-Eleven advantages:

More locations (~6,500) — wider coverage overall
More stores in remote areas
ibon terminal is more feature-rich and familiar to many users

Conclusion: If you're in an urban area, the difference is negligible — just pick the location closest to you. In rural or remote areas, 7-Eleven typically has more options. For 7-Eleven pickup details, see our Complete Shopee 7-Eleven Pickup Guide.

When Is FamilyMart Pickup the Best Choice?

FamilyMart pickup is ideal when:

Product is small and light (under 5 kg)
You're not in a rush (can wait 2–3 days)
You're an office worker (can pick up on the way home)
There's a FamilyMart within 5 minutes' walk
You want to save on shipping (usually cheaper than home delivery)

FamilyMart pickup is NOT recommended when:

Oversized items (exceed size or weight limits)
Urgent delivery needed (same-day or next-day)
Fragile items (multiple transfers increase damage risk)
You live in a remote area (no nearby FamilyMart)

Best Use Cases for FamilyMart Pickup

Scenario 1: Office workers buying everyday items Perfect for clothing, electronics accessories, books, and other small items — pick them up on the way to or from work without needing to stay home.

Scenario 2: Students buying textbooks or stationery There's usually a FamilyMart near most schools — pick up after class, no hassle.

Scenario 3: Budget-conscious shoppers buying fashion and accessories FamilyMart shipping starts at just NT$60, which is NT$20–40 cheaper than home delivery — ideal for cost-conscious buyers.

Scenario 4: Sellers shipping lightweight items If you're selling jewelry, phone cases, cosmetics, or other lightweight goods, FamilyMart store-to-store is one of the most cost-effective logistics options.

Seller shipping a package at the FamilyMart counter while staff scans the barcode

Frequently Asked Questions

Q1: Does FamilyMart pickup cost anything?

It depends on how the seller configured shipping. If the product lists "free shipping," the buyer pays nothing. If it says "buyer pays shipping," the amount the seller configured is added at checkout — NT$60 is the common figure for convenience-store store-to-store.

Q2: What's the latest I can pick up a FamilyMart package?

Packages are stored for 7 days from the date of arrival. After 7 days they're returned to the seller. Pick up as soon as you receive the notification.

Q3: Can I change my pickup store?

No, the pickup store cannot be changed after placing the order. If you really need a different store, ask the seller to cancel the order, then reorder and select the correct location.

Q4: What items can be shipped via FamilyMart store-to-store?

Any item that fits within 45×30×30 cm and weighs under 5 kg is eligible. Prohibited items include fragile goods, liquids, hazardous materials, fresh food, and live animals.

Q5: Is FamilyMart cheaper than home delivery?

Yes. FamilyMart store-to-store costs NT$60, while T-CAT, HCT, and other home delivery options typically range from NT$80 to NT$120. For small, light items, FamilyMart is the better value.

Q6: Can I schedule a specific pickup time?

No. Once the package arrives at the store, you can pick it up at any time within the 7-day storage window — but you cannot reserve a specific time slot.

Q7: Will FamilyMart open and inspect my package?

Under normal circumstances, no. However, if a package shows abnormalities (leaking liquid, unusual odor, suspected prohibited contents), store staff may refuse to accept it or contact the relevant authorities.

Q8: Can I return an item through FamilyMart?

Yes. If you need to return an item, contact the seller for a return shipping label. Pack the item and drop it off at any FamilyMart store to send it back. For detailed procedures, see our Complete Shopee Return & Refund Guide. To compare other shipping options, see our Complete Shopee Home Delivery Guide.

Q9: What if my package is lost during delivery?

If the package goes missing during transit, file a complaint with Shopee support. Shopee will coordinate an investigation and require the seller to reship or issue a refund. Buyers are protected — you don't bear the loss.

Q10: Who pays the shipping fee?

The seller decides. Options include: seller absorbs the cost (free shipping for buyers), buyer pays, or free shipping above a threshold (e.g., orders over NT$500).

Summary: Shopee FamilyMart Pickup — Everything You Need to Know

FamilyMart store-to-store is one of Shopee's most popular logistics options. For buyers, it's convenient, flexible, and cost-effective. For sellers, it's affordable, simple to operate, and offers broad coverage. Simply follow the pickup process, stay within the size and weight limits, and collect your package within the storage window for a smooth experience every time.

If you're a buyer, download the Shopee app and enable notifications so you catch the arrival alert right away. If you're a seller, pack carefully, ship on time, and proactively track your shipments — give buyers a great experience and they'll come back.

For more Shopee logistics options, see our 2025 Complete Shopee Shopping Guide, or compare with other shipping methods: Complete Shopee 7-Eleven Pickup Guide and Complete Shopee Home Delivery Guide.